– Camden National Bank is one of six U.S. banks named a 2019 Greenwich Customer Experience Leader by Greenwich Associates, leading global provider of data, analytics and insights to the ﬁnancial services industry. The only New England-based bank among those named this year, Camden National Bank was one of five banks recognized specifically in the U.S. Retail Banking category.
“It is an honor to be recognized again this year for our continuous dedication to enhancing the customer experience in person and online,” said Renée Smyth, Executive Vice President, Chief Experience and Marketing Officer. “The 2019 award speaks to our employees’ exceptional commitment to building trusted relationships with customers and gathering new ideas and feedback in order to spark innovation and deliver a better banking experience for all.”
Greenwich Associates conducts interviews and extensive research which provides a foundation of benchmark data on bank customer relationships which does not exist anywhere else in the industry. Greenwich CX Leaders achieve scores that exceed the industry benchmarks by a specific margin for overall satisfaction, likelihood to recommend and likelihood to continue using.
“In virtually every bank with best-in-class CX, we find committed leadership and the seamless integration of digital capabilities that enhance—rather than replace—the human interaction with a banker or relationship manager,” says Greenwich Associates Managing Director Jacqueline Vose in a recent press release.